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How do I get a spare parts quote?

MyLinda Anderson

Modified on: Sun, 5 May, 2019 at 10:54 AM

If you are looking for pricing information, please review the section covering the Online Price Inquiry.

If you require a formal quotation, please submit the ITW EAE part numbers and descriptions (if available) to the Parts team via email or online portal. The Parts team will send you a formal quotation. Spare parts quotes are valid for 90 days from creation.

Is there a minimum order requirement?
Can I place an order with a credit card?
What information needs to be included on my PO?
What is the ITW EAE Online Inquiry Tool and how do I access it?
How do I obtain ITW EAE part numbers?
Can I return an order?
How do I get a copy of my invoice?
How will my parts ship?
What warranty is offered on my spare parts?
How do I get a part replaced if my machine is under warranty?
How will warranty replacement parts be shipped?
If a part is in stock, when will it ship?
How long are spare parts quotes good for?
How will I know when my spare parts order has shipped?
Do I have to send a PO to place a parts order?
What payment or credit terms are offered to new customers?
I am a new customer. What information do you need to set up my account?
What is the lead time for spare parts that are not in stock?
How do I obtain ITW EAE's credit profile/banking information?
How do I obtain ITW EAE's W-9?
How do I contact the Parts Department?
How do I indicate that my order is for a Machine Down requirement?
How do I indicate that my order is for an Urgent Requirement?

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