Here is the information to contact our Parts group. Parts is your first part of contact for Parts quotes (with part #’s), Parts orders, and Parts logistics (shipping information). For invoice requests, please send those to sharedservices@itweae.com for fastest response. You can also refer to this article for a complete list of contact and holiday information for our global Parts and Service teams.
| EAE Office | Phone | Standard Office Hours | |
| China | parts@itweae.com | +86 512 6841 3378 | 8:30 am – 5 pm GMT+8 |
| Singapore | +65 6286 6635 | 8 am – 5 pm GMT+8 | |
| US | 1-800-737-8110, option 4 +1 573-317-3054, option 4 | 5 am – 5 pm CDT | |
| Mexico | 01 800 718 1614 | 8:30 am – 5:30 CDT | |
| Netherlands | +31 162 483277 | 8 am – 5 pm CET (Friday until 3 pm) |
If you need help with equipment troubleshooting, part number identification, service quotes, warranty parts request, spare parts lists, service scheduling, or general equipment information you should contact the appropriate Tech Support group.
If you are trying to contact an office after hours or on a recognized holiday, we suggest trying to contact one of the other regional offices directly.