ITW EAE Support Center

What can I do if my machine goes down after hours?

If you experience an urgent, machine down situation after normal business hours, over the weekend or on a holiday, you can use the after hours Technical Support service we offer for our MPM, Camalot, Electrovert and Vitronics Soltec product lines.

You should always try to reach your local area Technical Support team first.  However, if they are not available, you can contact our U.S. Technical Support team using the appropriate phone number found here.  When it is after hours, you will be prompted to be connected with our after hours service.  The After Hours Service Desk will take your information and a Technical Support Specialist will get back to you as soon as possible.

**Note, this service is meant for urgent, machine down situations ONLY.  If you do not have a machine down, then we ask that you submit a support request or leave a voicemail and our team will return your message as soon as they are back in the office.

MyLinda is the author of this solution article.

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