We have had several customers accidently select the wrong choice when filling out our Customer Satisfaction Survey that is received upon closure of your ticket. If this happens, we would ask that you log into your Support Center account, find the ticket in question, and then correct your rating. We track team member feedback and even if you email us and say you made a mistake, our reports will show the original rating unless it is updated in your account. We want to know when we've done a good job and when we need to improve, and having an accurate rating helps us do this.
If you have not set up your Support Center account, please see the attached document which walks you through how to set up that account. Having a Support Center log in allows you to view and manage all of your tickets/issues in a single location and easily check status and make updates.
